You can return or exchange an item that does not fit your size within 7 calendar days of receiving it.
To avoid returns or exchanges due to an unsuitable size, please carefully read the size chart provided in the description of the respective product before placing an order.
Please email us at firstname.lastname@example.org
or fill in the form here
providing order details for us to process your return / exchange.
Please note, we accept returns or exchanges on items, if you meet the following conditions:
- Returned items have tags still on and be returned in original packaging
- Returned items have no signs of wear or use
- Returned items have documents (emails) confirming the purchase from our online store
- The shipment costs of returned items and re-delivery in case of the exchange is paid by the customer
We will initiate the refund process within 10 days from the moment we receive your returned item. If you paid by a debit or credit card, the money will be refunded to the bank account linked to that card. If you used PayPal, your refund will appear in your PayPal account.
The date the funds will appear in your account depends on the regulations and processes set by your bank.